EAR: How would you respond?

[Ken Gargett]

i remain bitterly disappointed you have never employed me as your customer service representative.

do you know how much fun you have deprived me of, over the years? 

[El Presidente]

New week. No respite 

 

The box of Bolivar Petite Corona was fake, and counterfeit as well, they were sent back to you to the same address in the same packaging. What I’d like to know is there was three separate purchases, you surely must’ve known they were fake? why did you send those to me? I want my money back for those, I could’ve bought real Habanos cigars, that’s over $800! Did you get those from China? Smoke them, I wouldn’t sell them.

[Fuzz]

Wow! They were fake, and counterfeit as well!!!

 

[Miner]

A fake counterfeit ?

Does that make it real ??🤔

[JohnS]

3 hours ago, El Presidente said:

New week. No respite 

 

The box of Bolivar Petite Corona was fake, and counterfeit as well, they were sent back to you to the same address in the same packaging. What I’d like to know is there was three separate purchases, you surely must’ve known they were fake? why did you send those to me? I want my money back for those, I could’ve bought real Habanos cigars, that’s over $800! Did you get those from China? Smoke them, I wouldn’t sell them.

I'm no longer worried about the state of the cigars in these responses anymore. Rather, I'm more concerned with the poor spelling and grammar which may indicate 'fakeness' in the replies.

[Fuzz]

36 minutes ago, JohnS said:

I'm no longer worried about the state of the cigars in these responses anymore. Rather, I'm more concerned with the poor spelling and grammar which may indicate 'fakeness' in the replies.

Lol! I shouldn't be surprised that you are critiquing the dude's complaint email for poor spelling and grammar!!

[ha_banos]

Oh enough. Send round the sh!t squad. 

To follow him around and make his life hell for a while. 

[Ford2112]

What pray tell were his indicators of these being fake?

[ha_banos]

4 hours ago, Ford2112 said:

What pray tell were his indicators of these being fake?

"I just had one of the 2022 RASCC  I just recently got from you, and that is not a real Cuban cigar"

His palate. Or in this case his palette?

 

[Ford2112]

19 hours ago, ha_banos said:

"I just had one of the 2022 RASCC  I just recently got from you, and that is not a real Cuban cigar"

His palate. Or in this case his palette?

I mean. Was it ROTT? What a head scratcher. 

[vladdraq]

I don't think is his palate, I rather believe is his lack of knowledge in general. 

[Chas.Alpha]

On 9/18/2023 at 1:24 PM, El Presidente said:

New week. No respite 

 

The box of Bolivar Petite Corona was fake, and counterfeit as well, they were sent back to you to the same address in the same packaging. 

If they are TUA 21 or (Gorblimey) MSU 19’s spin them right around to me. I don’t even mind the missing stick!😀

 

On 9/18/2023 at 2:06 PM, Miner said:

A fake counterfeit ?

Does that make it real ??🤔

Irregardless.

[Chibearsv]

19 hours ago, ha_banos said:

"I just had one of the 2022 RASCC  I just recently got from you, and that is not a real Cuban cigar"

His palate. Or in this case his palette?

I see what you did there. 😜

[Chas.Alpha]

In honor of CCzar finally being called out for distributing fake cigars from fake PCC coming from fake Cuba, I’ve decided to revisit a fake and counterfeit box of Bolivar Coronas jr.  MSU JUL 19

1/3rd: Obvious fake malt and oats. A bit of sweetness, but that’s up for debate every Sunday. 😬 A nice touch of fake baker’s cocoa and maybe fake truffles. 
 

2/3: Full malt and a fake pint of Stout Ale. Fake baker’s chocolate rides the wave of slight truffle / mushroom. If these weren’t fake and counterfeit, I’d say the blenders were onto something, given the limited format.

3/3: I wish these were real Cuban cigars so I could impress my friends. The malty/cocoa/fake truffle thing really does it for me.

The MSU-TUA fake Cuban factory (Tijuana Mexico) were swinging for the fences on these fake small format Bolivars…

[Greenhorn2]

Hope he didn't buy fakes, purchased real ones from FoH, and is sending the fakes back to Rob for a refund on the fakes?

[Fosgate]

I think Mario Van Peebles said it best;

 

 

[Chas.Alpha]

Ok, I’ve had my fun with this…😬

[PigFish]

I am glad that I learned long ago that Tabacuba neither cares about my business nor the quality of the cigars it produces. I got this lesson when the bill for these cigars would have been under $200.

Ignorance is only part of the issue here. Being cheated is this customers reality. And he likely has been cheated. Blaming the wrong party is his own fault. I would expect far more of this with newer customers. A gift from Tabacuba…

This price model will eventually need to change or it will destroy the Cuban cigar. I look forward to that day!

[dominattorney]

4 hours ago, PigFish said:

I am glad that I learned long ago that Tabacuba neither cares about my business nor the quality of the cigars it produces. I got this lesson when the bill for these cigars would have been under $200.

Ignorance is only part of the issue here. Being cheated is this customers reality. And he likely has been cheated. Blaming the wrong party is his own fault. I would expect far more of this with newer customers. A gift from Tabacuba…

This price model will eventually need to change or it will destroy the Cuban cigar. I look forward to that day!

Terribly true. I would feel cheated too if I just got into the CC game after lurking for years and envisioning the perfection that is the cuban cigar as portrayed by popular media, only to have dropped a few thousand bucks on underwhelming sticks. 

I like to think I wouldn't shoot the messenger though. You'd have to be real selective in your research not to be prepared for inconsistent product and quality control. 

[vladdraq]

I don't see here the issue being the price, or construction. Might be the blend, but that doesn't mean they are fake. I have a box o gorgeous looking Boli Petit Coronas and they are extremely strong, i try one every year and i'm still not able to enjoy them after 5-6 years or so.

And well, people are paying top dollars for fake Cohibas for years now and they still think those are" real".

[BrightonCorgi]

3 hours ago, dominattorney said:

Terribly true. I would feel cheated too if I just got into the CC game after lurking for years and envisioning the perfection that is the cuban cigar as portrayed by popular media, only to have dropped a few thousand bucks on underwhelming sticks. 

I like to think I wouldn't shoot the messenger though. You'd have to be real selective in your research not to be prepared for inconsistent product and quality control. 

Shooting from the hip, I would guesstimate 9% of Cuban cigars boxed/sold are poor quality.  High number, but I am used to it.

[PigFish]

I was not in anyway indicating that the vendor played any role except bing the middleman and having a working email address. The point was this; if you want to claim luxury product status, and don’t perform luxury product quality, you are going to piss off customers unless you are using a mediocre product price model.

The market rights most imbalances eventually. That is if the customers or the business last long enough.

[Silverstix]

On 9/18/2023 at 1:57 PM, Fuzz said:

Wow! They were fake, and counterfeit as well!!!

It's redundant AND it means the same thing