Popular Post zeedubbya Posted July 19, 2018 Popular Post Posted July 19, 2018 I know everyone will shoot down this idea, but I think the customer needs to be engaged in a conversation over the phone. I work in (what can be) a very touchy retail business and find 99/100 times a phone conversation clears up these situations very quickly. Make it clear in your next email you are taking the accusation very seriously and need to conduct an extensive investigation into what has happened. You sent out a legitimate product and he received a fake product. Your business isn’t a “he said she said” business. You should say you will be likely contacting your attorneys on the matter as well, because these allegations can cause serious and potentially irreparable harm to your business. And then (this is where people fall short), push the issue. Make sure you follow up with a call and further emails if there’s no agreement to talk on the phone. Make clear you are a serious businessman who runs a serious business—this isn’t child’s play or a free ride. Two things always happen here. Either the scammer realizes he’s taken things too far and backs down OR the real reason for his email will come out. It’s usually the second one with actual customers. The nature of the emails make me believe your dealing with someone who has buyers remorse. I’m sure he received a box in which he wasn’t happy with the looks of the wrapper. I do believe a phone call will remedy this situation. When the gloves come off to the point of questioning your integrity and how do you sleep at night and all that, it’s ok to push back and force the issue to a resolution. Dealing with an unhappy consumer is one thing and is simple to resolve, but dealing with a scumbag looking for a handout is another. Find out what you have here, and the solution will be right in front of you. Good luck, not a fun situation. 6 1
OZCUBAN Posted July 19, 2018 Posted July 19, 2018 If and when he returns the said CIGARS,won’t you pay tax on them when they re-enter the country ? ah the arrogance of the some people and the uneducated I agree being really nice to people like this just winds them up more .....priceless
konta Posted July 19, 2018 Posted July 19, 2018 I would ask him to send the cigars back so that you can issue a refund. Once you receive it, send him this email: I have received your return. The cigar box itself looks good. However, there is an issue with the Cohiba Robustos. I have some authentic ones, but those you sent me are counterfeit...I know. So what do you say, and what do you want to do? I would be surprised if you do anything other than deny. 2
Fugu Posted July 19, 2018 Posted July 19, 2018 He is a scammer (not a worried newb). Works both ways. Still, and despite his obnoxious tone, as you already attempted Rob, best to handle the case according to standard (cigar) business practice. Don't engage into further debating with this moron. Make him return the box registered mail (I guess you'll have a bonded warehouse), offer full refund after receipt of the "unscathed original goods", incl. his shipping costs. The one cigar smoked will go gratis. I bet, you won't hear back from him. After that, well, you'll know for yourself where to file this "customer"..... 1
Fuzz Posted July 19, 2018 Posted July 19, 2018 He already stated that he could tell from the taste, so the box is no longer unscathed.
Fugu Posted July 19, 2018 Posted July 19, 2018 9 minutes ago, Fuzz said: He already stated that he could tell from the taste, so the box is no longer unscathed. "unscathed" bar the one. As I said, the one smoked goes on the house. Unscathed ≠ untouched. That would comprise all others are in good condition, and are the original ones. You may likelwise say "undamaged" if that's preferable, but you'd actually want them in a better condition than just undamaged.
Derboesekoenig Posted July 19, 2018 Posted July 19, 2018 Curious to hear the result of this...if there is one yet.
SCgarman Posted July 19, 2018 Posted July 19, 2018 5 hours ago, Fugu said: "unscathed" bar the one. As I said, the one smoked goes on the house. Unscathed ≠ untouched. That would comprise all others are in good condition, and are the original ones. You may likelwise say "undamaged" if that's preferable, but you'd actually want them in a better condition than just undamaged. This idiot will not send Rob the cigars back, at least no the real ones. He is demanding another free box on the house to make amends. He is playing games and no doubt a scumbag scammer. Hopefully Rob can put the red flag out to the other reputable vendors to blacklist the d-bag.
fitzy Posted July 19, 2018 Posted July 19, 2018 He's a scammer but I have to agree with getting that scumbag on the phone. Also it sounds like the moron doesn't know how to cut a fricking cigar. 1
taylorgov2 Posted July 19, 2018 Posted July 19, 2018 What confirms that this suckerfish is nothing but a scammer is not the first email but the second. He doesn't ask for a refund, he asks that you send him another box for free. If someone feels that they have REALLY been deceived by a "predatory merchant", would you ask that merchant to send you another of the exact same item or would you want your money back and just buy it from somewhere else? Not to mention that he then proceeds to insult you and your family in hopes that will persuade you to acquiesce to his demands. Once he did that in my opinion, he opened the door for you to handle the situation however you choose, whether that be professionally or not. I'd tell him to kick rocks and never think about him again.
Doctorossi Posted July 19, 2018 Posted July 19, 2018 34 minutes ago, taylorgov2 said: If someone feels that they have REALLY been deceived by a "predatory merchant", would you ask that merchant to send you another of the exact same item or would you want your money back and just buy it from somewhere else? Yeah, "You sent me FAKES- now, send me MORE FAKES!" is a bit of an oddity, isn't it? 1 1
El Presidente Posted July 19, 2018 Author Posted July 19, 2018 8 hours ago, Derboesekoenig said: Curious to hear the result of this...if there is one yet. last one. it is settling down. I offered to have them shipped to another US member (I was thinking to use them in a box pass). Rob, Quite a rowdy group, your forum...their eloquence reveals their character. May be a quality control variation. I can only say the CRs are not up to the standard I have experienced. The Bolivars, R&Js, Partagas are all excellent. The Cohiba Robustos are disappointing and are similar to counterfeits that I have encountered in the past. Perhaps the maker is unable to meet demand and is using tobacco from a marginal supply. I understand that in Cuba, tobacco is supplied from a great number of small growers scattered over the island. I should think it impossible to maintain quality control and consistency. I should think that you would want to know when your goods don’t meet quality expectations. One more thing, why is every box you send opened and bubble wrap inserted before shipment? All the best,
Popular Post ayepatz Posted July 19, 2018 Popular Post Posted July 19, 2018 5 minutes ago, El Presidente said: . One more thing, why is every box you send opened and bubble wrap inserted before shipment? ??♂️ 2 5
Popular Post JohnS Posted July 19, 2018 Popular Post Posted July 19, 2018 22 minutes ago, El Presidente said: last one. it is settling down. I should think that you would want to know when your goods don’t meet quality expectations. One more thing, why is every box you send opened and bubble wrap inserted before shipment? You sure? After this response, especially the last line, we are definite to go past 100 replies on this one. Albeit, the entertainment value has been priceless! ? ? 3 2
Bagman Posted July 19, 2018 Posted July 19, 2018 Now this jerk is taking cheap shots at us. You are much more patient than I would be. What a jerk. And really, you can't figure out why someone puts bubble wrap on something. He questions about opening the package and then complains about the quality. Does he think the quality of the cigar is written on the side of each box? 1
Popular Post Fuzz Posted July 20, 2018 Popular Post Posted July 20, 2018 1 hour ago, El Presidente said: Quite a rowdy group, your forum...their eloquence reveals their character. And a finer crowd of cigar lovers you will not find. Eloquence? I am adamantine in resolution, that the magniloquence of my verbosity, is unquestionably imperative to my idiosyncratic peculiarity. 5 2 5
IanMcLean68 Posted July 20, 2018 Posted July 20, 2018 Its better that our eloquence reveals our character, rather than his revealing his ignorance. 1
SCgarman Posted July 20, 2018 Posted July 20, 2018 He is slowly making progress coming to his senses realizing quality and consistency MAY be an issue with Cuban cigars. And he signed off with the words "All the best", maybe he has had time to settle down. Is this guy a contributing forum member or just an online buyer? LOL Checking the cigar inspector reviews to see if he pops up there, lot's of negative posting there without any substance.
Popular Post El Presidente Posted July 20, 2018 Author Popular Post Posted July 20, 2018 Just now, NYgarman said: Is this guy a contributing forum member or just an online buyer? LOL No to the former...and no longer the latter it was all quite strange. When i looked into it, I think there were a dozen boxes in total and only the CORO that he went ballistic on. He has calmed down which is great. I think from time to time we have all flown off the handle but insinuating someone of fraud is a serious accusation to make. I hope he has a great weekend and finds bliss in his new supplier. 9 1
Stump89 Posted July 20, 2018 Posted July 20, 2018 I'm just happy to see this situation is done, hopefully anyway. No one needs people like that being a customer, nor do we need that in the community. Good riddance. Enjoy whatever you're getting elsewhere.
BTWheezy Posted July 20, 2018 Posted July 20, 2018 Holy cow! To my fellow FOHers...I had to bring to Rob’s attention a truly bizarre shipping situation this past week...one that you’d be hard pressed to believe, but it happened. Out of respect for the FOH team, no details will be shared from this clearly anomolous event. Their response was off the charts awesome. @Elpresidente @WarriorPrincess You have a customer for life. I will NEVER buy a cigar from any other source. Not a single stick, not from anyone. Much love and respect to you all. - Wheezy 3
luckme10 Posted July 20, 2018 Posted July 20, 2018 5 hours ago, El Presidente said: ...Quite a rowdy group, your forum...their eloquence reveals their character. ...said the pot to the kettle.
Hookmaker Posted July 20, 2018 Posted July 20, 2018 8 hours ago, El Presidente said: No to the former...and no longer the latter it was all quite strange. When i looked into it, I think there were a dozen boxes in total and only the CORO that he went ballistic on. He has calmed down which is great. I think from time to time we have all flown off the handle but insinuating someone of fraud is a serious accusation to make. I hope he has a great weekend and finds bliss in his new supplier. Rob, I'm sure you're not running a small one box per week shipment operation, and as you've been in business for many years, you've probably had the odd dissatisfied customer once in a while. This is what comes with the job. I trust you are more than able to handle such situations. I for one is one happy customer - keep up the good work!
Popular Post ElJavi76 Posted July 20, 2018 Popular Post Posted July 20, 2018 15 hours ago, El Presidente said: Quite a rowdy group, your forum...their eloquence reveals their character. Is that an insult or a compliment? He's so right about you guys. Your rowdy character has been exposed. We've got doctors, lawyers, published authors in here... Bilingual, trilingual. I rather enjoy rubbing elbows with the uncouth. Carry on laymen! 5 1
Doctorossi Posted July 20, 2018 Posted July 20, 2018 Ladies and gentlemen, I must report that if I opened my mail, I would be in receipt of a counterfeit box of Cohiba Robustos from FoH.
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