godpheonix Posted July 18, 2018 Posted July 18, 2018 9 hours ago, filltang said: He could also verify authenticity of the box codes in HSA website. Sent from my iPhone using Tapatalk Yeah, this. Ask him to check it out. i'm surprised he doesn't know about it since he seems to know SO MUCH about cuban cigars!
Cohiba007 Posted July 18, 2018 Posted July 18, 2018 Instruct him that he has to take them out of the tube before he lights them. 1 3
JGD Posted July 18, 2018 Posted July 18, 2018 As others have said, it looks like he is just looking for a free box of cigars. Did he order multiple boxes? If so, my bet is that the CoRos were the most expensive of the order.
SigmundChurchill Posted July 18, 2018 Posted July 18, 2018 First, I would like to say that the guy is a dick. Second, he doesnt have much experience with cigars. In my personal experience of smoking Cohibas for the past 30 years, CoRo’s are probably the least consistent cigars in the Cohiba lineup. So while his description may be accurate, his proclamation that they are fake is just from lack of experience. If he had handled it like a gentleman, I would have told him that they are real, and would have explained the inconsistencies in Cuban cigars, but if he is not happy he can return them for a refund. But since he handled it like a dickhead, I would give him nothing. 3 1
CaskStrength Posted July 18, 2018 Posted July 18, 2018 He'll definitely send back fakes. Would be anticipating an attempted chargeback if you don't play along with his attempted extortion. 1
dominattorney Posted July 18, 2018 Posted July 18, 2018 @Elpresidente I'd ignore him, and blacklist him, especially since you said this is only the second disgruntled customer of the year. If this was happening more frequently, or if it were someone with whom you had dealt before, you might want to handle it differently. However, if it were someone with whom you'd dealt before, one would still question their sanity, would they not? Either way, if you don't get a photo with the email and a more detailed description of why they are fake, etc (it could happen, btw, it's not inconceivable that a postman switched them or something) then I would not respond with any reservations about the claim being accurate. 1
grizzlee Posted July 18, 2018 Posted July 18, 2018 Rare as they are, and last resort as it may be, in all businesses there comes a time when one must fire a customer. It's time to terminate relations with this customer. 2
taylorgov2 Posted July 18, 2018 Posted July 18, 2018 @Elpresidente If you decide to allow him to return for a full refund, I would definitely require him to send pictures of BOTH boxes of cigars, that he identify in the pictures which box is the "real" one and the one that is "fake" before he is allowed to return them so you have in writing and pictures of which box you should be receiving and tell him the refund will be issued once you receive the box and inspect it. Once you receive the returned box and you verify that it's the one you sent him, refund him and block him. If it's NOT the box you sent him, NO refund and block him. 2 1
awkwardPause Posted July 18, 2018 Posted July 18, 2018 I have to say, the worst part about this predatory merchant is all the fun, generous contests that are put on and the timely and thoughtful replies after emailing/pm’ing them various requests. Oh, the consistently great service and quality product is also annoying and uncalled for. Almost forgot - just to amp up the general awfulness, then there’s this whole platform here that is provided for the community to interact in various meaningful ways. What a scam. How do you sleep at night good sir!? 2 1
cigcars Posted July 18, 2018 Posted July 18, 2018 10 hours ago, JamesKPolkEsq said: He’s definitely going to send back fake CoRos. They’ll be from a different source. He’s a scammer and won’t back down. If you placate him, you’re just falling into his trap. * Amen
Bagman Posted July 18, 2018 Posted July 18, 2018 8 hours ago, bundwallah said: It wouldn't surprise me if he has fakes on his hands from a recent trip to Cuba that he got for a steal. Got called out by his friends and is embarrassed. So he then orders legit stock from you and hopes he can swap in his fakes and get his refund once you capitulate. From his tone, sounds like a con. Or just plain old mental illness. Literally what I said, word for word! 1
backbone Posted July 18, 2018 Posted July 18, 2018 The second email he sent is disrespectful! I would tell him to return them to your B&M in person, or there is nothing you can do further. I would then ignore him.
BuzzArd Posted July 18, 2018 Posted July 18, 2018 20 hours ago, El Presidente said: The second this year. We have an easy ride So, none of us but this guy have noticed...? 1
stogieluver Posted July 19, 2018 Posted July 19, 2018 @ElpresidenteI wish you would give us this richardhead's email address and let us do the responding for you. That would be the strongest and best response of all. 1
Babalouie Posted July 19, 2018 Posted July 19, 2018 It is hard these days with people feeling so utterly entitled to respond in a way that cools the tension and allows for rational thought to prevail. From the sounds of it he is an American, and for that I apologize... we are all not that bad. The best you can do is offer a refund as a reputable dealer and move on from this nonsense. It is unfortunate that people these days take a confrontational approach to a simple problem, instead of looking for reasons to the issue and possibly learning from the experience. Definitely would not do business with them again.
earthson Posted July 19, 2018 Posted July 19, 2018 To be fair, I remember getting the jitters on my first box of Havanas once it was in my possession. The wrappers weren't perfect, the band was stamped off-center and it came from a "gray market" vendor whose reputation has only fallen over the years... it wasn't until I grabbed one of those humble RASS and lit it up that my fears subsided. Even when people saw me start smoking Havanas over the Nicaraguan abominations I used to prefer, they'd offer that "they're probably fake." I'd respond "If these are fake, I'd hate to try a real one, because these are the best cigars I've ever had." fast forward 10 years and I recently was able to assuage a friend's first cuban score by trying one. I don't dig Montecristo, but I recognized cuban terroir before I even lit the sum bitch. I vote along with others: "Hey, I'll take them back and refund you for the unused portion, but you can never buy from me again. Deal?" Hell, are we sure this isn't just one of your competitors??? 2
earthson Posted July 19, 2018 Posted July 19, 2018 P.S.: I'm perfectly happy smoking the fakes Rob sends me. Hell, they're so damned good, I don't think I could handle the real deal!
Corylax18 Posted July 19, 2018 Posted July 19, 2018 5 minutes ago, earthson said: To be fair, I remember getting the jitters on my first box of Havanas once it was in my possession. The wrappers weren't perfect, the band was stamped off-center and it came from a "gray market" vendor whose reputation has only fallen over the years... it wasn't until I grabbed one of those humble RASS and lit it up that my fears subsided. Even when people saw me start smoking Havanas over the Nicaraguan abominations I used to prefer, they'd offer that "they're probably fake." I'd respond "If these are fake, I'd hate to try a real one, because these are the best cigars I've ever had." fast forward 10 years and I recently was able to assuage a friend's first cuban score by trying one. I don't dig Montecristo, but I recognized cuban terroir before I even lit the sum bitch. I vote along with others: "Hey, I'll take them back and refund you for the unused portion, but you can never buy from me again. Deal?" Hell, are we sure this isn't just one of your competitors??? I remember the rush of my first time! It seems so long ago. Pretty much the exact same story. Haha. 1
Freddo Posted July 19, 2018 Posted July 19, 2018 You meet different kinds of people everyday. I would like to see how this is handled. Its an art to handle difficult customer. 1
Popular Post asmith Posted July 19, 2018 Popular Post Posted July 19, 2018 OK you got me I'm sorry Rob, I didn't realise you were going to publish my email on here. I'll keep the cigars and keep quiet. Smithy 1 2 4
CaskStrength Posted July 19, 2018 Posted July 19, 2018 21 minutes ago, Freddo said: You meet different kinds of people everyday. I would like to see how this is handled. Its an art to handle difficult customer. My money is on scammer rather than difficult customer.
SMQQKIN Posted July 19, 2018 Posted July 19, 2018 PM him this thread. I'm guessing you will not hear from him again.
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