Shout out

[derrty0657]

Just want to give a huge shout out to the admins here and especially Diana. My card got declined a few times and she was super patient to make sure the order went through... Sorry for that by the way. This group is awesome thank you so much

[cmbarton]

Just want to give a huge shout out to the admins here and especially Diana. My card got declined a few times and she was super patient to make sure the order went through... Sorry for that by the way. This group is awesome thank you so much

Been there! I don’t know how many times I’ve had to say, “I promise I’m good for it!” I’ve tried everything, even requesting a permanent authorization with my credit card ... still gets declined a few times before it goes through!

Diana is a good sport for sure!


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[derrty0657]

I've never dealt with people more patient. It's hard to find good customer service now days. 

[ayepatz]

Me too also. Did the declined thing a couple of times the other day.

Thankfully, Di has the patience of a saint. (Insert cheap dig at Rob here.) ?

[canadianbeaver]

I have a theory about this.

It is our mom.

"Don't let my kid buy stuff  they will smoke. It stinks and they might burn the house down. Besides. They should be reading or playing outside and getting fresh air".

Only after we convince them we pay the bill, she lives elsewhere, and she has a cat she thinks is smarter than us, do they say, OK.

CB

 

[cigcars]

MAN! Am I glad to see I have company here concerning the banks declining our charges "for safety reasons, etc." when we try to patronize the Czar!  And I too have been and am eternally grateful for Diana's patience when she has to alert us the charge didn't go through as she calmly responds to my emails of, "OH JESUS!" and "FOR FREAK'S ( you know the four letter word really desired to be used!) SAKE!!!" And she awaits with Saintly fortitude our response back to her about our calling our bank in very well hidden hysteria and outrage telling them it's okay - let the charges go through - they're a trusted and reputable company! And then...having to wait agonizing hours later on our part, pacing holes in the carpet while smoking incessantly and checking back to finally hear the good news from Di - "Your charges have gone through and we can proceed with your order!" WHHHHEEEWWWW,  and can finally sit down and relax; again - WHHHHEEEWWWW!   

[cfc1016]

They do this to me too. Poor Diana. I, by way of my incompetent bakers, put her through quite the hassle on my last order. Thanks for your patience, @WarriorPrincess

My bank’s fraud protection is terrible. They ONLY block my legitimate charges. I book plane tickets to travel and they block my card because I’m using it away from home... where i have a traceable travel itinerary to. 

Someone swiped my pin from a card reader and charges up my account 2,000 miles away while I’m simultaneously using my card for daily purchases at home? They let that slide. 

 

[derrty0657]

Yes awesome people indeed. Stupid credit card companies

[fitzy]

Yup she did a great job dealing with me and my credit card company thinking it's a fraudulent charge. My bank had done that on like 3 orders but now it appears they have gotten a tad smarter.

[PigFish]

On 3/28/2018 at 3:32 PM, derrty0657 said:

Just want to give a huge shout out to the admins here and especially Diana. My card got declined a few times and she was super patient to make sure the order went through... Sorry for that by the way. This group is awesome thank you so much

... I've been using your card and it works like a charm!!! Go figure!

-Piggy